In the current economic and social situation in Brazil, adopting good practices when managing processes is practically a rule for the survival of transport and logistics companies. These processes make up the way in which the company works, in a mapped, designed, documented, measured, monitored and fully controlled way.
In older and more traditional companies, it is still common to hear that such a thing is done in such a way because "it has always been like this, and it has always worked", but to adopt good process management, it is first necessary to understand the functioning of the chains in which the company is involved as a whole, then it is important to be open to change. An organization changes all the time, with each new challenge, and processes need to follow this trajectory.
Generally speaking, process management is like this: nothing will change if there is no clear reason for it to happen.
Far from wanting to problematize everything and everyone, this means that an explanation must be sought for everything that is done within the company. Only in this way is it possible to identify possible bottlenecks that can be improved, adjusted, changed or optimized.
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